Customer Service Orientation is a behaviour that focuses on the candidate’s potential to deal with the customers and their needs, acknowledging them with a fair and better solution. PMaps Customer Service Orientation (PMaps CSO) is a scientifically validated assessment that identifies a candidate’s inherent keenness in serving customers. It captures an individual’s expertise to provide fair and quality solutions to customer’s queries.
An inherent ability to put yourself in someone else shoes and then sensitively respond.
An ability to think on foot to offer a prompt suggestion.
Tendency to stay calm and maintain composure during stressful situations.
Inherent motivation to achieve greater performance and complete work in a dutiful manner.
Measure broad 5 attributes
MCQ – Situation Test (ST) Audio and Pictures Based
Age – 18 to 25 yrs
Experience – Freshers (0-3 yrs)
Education – Graduates, Post Graduates
Hire candidates with the desired customer-centricity.
Quick and appropriate resolution to customer queries.
No need to evaluate a candidate unfit for a customer service role.
Recommend areas of improvement for fit candidates.
A host of services and solutions for our international clients that speaks volumes. We’re the leaders in web and App based solutions across the world.
"We were very satisfied with PMaps People Analytics services. PMaps has applied both Psychology and Data-driven approaches for conducting People Analytics exercise. In terms of using PMaps Attrition Analytics services, it was an Excellent partnership and commitment shown by PMaps."
"PMaps has an incredible team along with good psychometric product. The solution given by them are fully customized and suited to our requirements. The candidate assessment interface is very convenient. The overall experience was exceptionally good, and the service provided by their support team was excellent. It has been pleasure working with the team and looking forward to work in future as well."
"PMaps has an Amazing team along with a Great product, They could actually understand what exactly we were looking at the product for gauging employees and the tests were superbly prepared as per our needs. Thank you Team PMaps and all the very best for a great future."
"They have a great tool of psychometric assessments which can be customizable as per the needs and assess the various skills required for the job profile. PMaps has an incredibly supportive team and they are well structured at every stage. We were guided thoroughly and the whole experience was extremely positive."
"It has been a pleasure working with the PMaps team. Our aim was to reduce the recruitment cycle time; and we have achieved it through PMaps. The PMaps team has been very supportive of our needs. It has been a pleasure working with the team!"
"We have been working PMaps since Dec 2015 and are happy with the psychomteric evaluation and the online tests that PMaps has mapped for us."
"It is a great tool to use which can be customized to assess various skills that are required on the job. The team is prompt in providing solutions and ensures the smooth functioning of the tool."
"The PMaps team has been extremely forthcoming and receptive to the requirements we have shared. The solution that has been designed and customized to suit our requirements has been very well received in our organization. The team is very quick to respond to queries and provide resolution. We have been able to see the benefits of implementing this solution. The team also offered suggestions for providing the best possible resolution and truly partnered with us in our journey of creating a cloud environment for testing."
"Thanks for conducting a psychometric assessment for our new hires. PMaps team designed and delivered customized assessment in quick turnaround time."
"The team at PMaps is exceptionally capable of understanding & executing comprehensive analytics, which is required for forecasting the competencies that would ensure an individual’s success in any given role. The team at PMaps does a phenomenal job of ensuring that they understand each & very precise nuances of a particular job requirement before they design an assessment tool."
"It has met our organization's purpose. We hope to see a similar partnership in the future."
"PMaps Team always comes up with innovative ideas to improve quality. We were very much satisfied with the service. They have an incredibly supportive team and always provide timely support. PMaps assessments can be customized to the needs given by us. They have an excellent tool for the candidate interface and at the same time, it is user friendly as well. We would want to work with PMaps in the long term."
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