They have a great tool of psychometric assessments which can be customizable as per the needs and assess the various skills required for the job profile. PMaps has an incredibly supportive team and they are well structured at every stage. We were guided thoroughly and the whole experience was extremely positive.
A WAY TO HAVE HAPPY CUSTOMERS.
PMaps Customer Service Orientation Assessment
Customer Service Orientation is a behaviour that focuses on the candidate’s potential to deal with the customers and their needs, acknowledging them with a fair and better solution. PMaps Customer Service Orientation (PMaps CSO) is a scientifically validated assessment that identifies a candidate’s inherent keenness in serving customers. It captures an individual’s expertise to provide fair and quality solutions to customer’s queries.
Empathy
An inherent ability to put yourself in someone else shoes and then sensitively respond.
Presence of Mind
An ability to think on foot to offer a prompt suggestion.
Emotional Control
Tendency to stay calm and maintain composure during stressful situations.
Task Orientation
Inherent motivation to achieve greater performance and complete work in a dutiful manner.
Construct
Measure broad 5 attributes
MCQ – Situation Test (ST) Audio and Pictures Based
Duration
20 Minutes
Norm Group
Age – 18 to 25 yrs
Experience – Freshers (0-3 yrs)
Education – Graduates, Post Graduates
Improve Customer Service
Hire candidates with the desired customer-centricity.
Reduce Call Handling Time
Quick and appropriate resolution to customer queries.
Reduce Onboard Time
No need to evaluate a candidate unfit for a customer service role.
Training
Recommend areas of improvement for fit candidates.
How it works
A host of services and solutions for our international clients that speaks volumes. We’re the leaders in web and App based solutions across the world.
CLIENT USING
Trusted
View what our esteemed clients globally have to say about our services & products.
The team at PMaps is exceptionally capable of understanding & executing comprehensive analytics, which is required for forecasting the competencies that would ensure an individual’s success in any given role. PMaps does a phenomenal job of ensuring that they understand each.
Siddhant Malhotra
Manager HRTake a quick demo
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