PMaps Assessments

A WAY TO HAVE HAPPY CUSTOMERS.

PMaps Customer Service Orientation Assessment

Customer Service Orientation is a behaviour that focuses on the candidate’s potential to deal with the customers and their needs, acknowledging them with a fair and better solution. PMaps Customer Service Orientation (PMaps CSO) is a scientifically validated assessment that identifies a candidate’s inherent keenness in serving customers. It captures an individual’s expertise to provide fair and quality solutions to customer’s queries.

SectionAsset 4

Empathy

An inherent ability to put yourself in someone else shoes and then sensitively respond.

Presence of Mind

An ability to think on foot to offer a prompt suggestion.

Emotional Control

Tendency to stay calm and maintain composure during stressful situations.

Task Orientation

Inherent motivation to achieve greater performance and complete work in a dutiful manner.

Construct

Measure broad 5 attributes 
MCQ – Situation Test (ST) Audio and Pictures Based

Duration

20 Minutes

Norm Group

Age – 18 to 25 yrs
Experience – Freshers (0-3 yrs)
Education – Graduates, Post Graduates

Improve Customer Service

Hire candidates with the desired customer-centricity.

Reduce Call Handling Time

Quick and appropriate resolution to customer queries.

Reduce Onboard Time

No need to evaluate a candidate unfit for a customer service role.

Training

Recommend areas of improvement for fit candidates.

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