TelecomIncrease service experience of valuable customers
What is PMaps Telecom Assessment?
PMaps Telecom Assessment is a one place solution for the high quality and skillful expertise for increasing the customer service orientation of the employees to increase the service experience of their valuable customers. The traits which are evaluated in our customized assessment are as follows:
- Proficiency in serving people.
- understanding customers predicament to aid them a solution.
- Control over temperament for dealing with indignant customers.
- Highly motivated for time-based goals.
- Highly oriented towards task completion.
Why do companies require to use this?
This assessment module provides a “Scientific Fitment Algorithm” to our clients to filter candidates on the following three layers:
- Job Fit
- Not Selected
It certainly enables to identify the “right hire” and improve hiring process. Global telecom giants are realizing the importance of “Better Hiring” as the key differentiator for delivering timely and quality service to their customers through their well-mapped employees.
A valid PMaps Telecom Assessment is a one-stop shop for every employer today to make their customer experience as a key differentiator in the market.
- Customized Assessment consisting of Aptitude, Domain and Behavioral modules.
- Accessibility to real time aptitude and detailed psychometric reports of the candidates.
- Remote monitoring of candidate’s test scores and test results.
- Rich content i.e. picture/image, audio and video that makes assessment more inclusive.
- Predictive Analytic and Fitment Algorithm.
- Lie detectors built in the Algorithm that makes the test “difficult to fake.”
- Inter-Intra company benchmark system.
- Abridged and detailed reporting.
Few of the benefits which the client receive from this assessment are as follows:
- Improve operational KPI and improve your customer experience every time.
- First call resolution
- Less Attrition and Absenteeism
- Average call handling time
- High Customer satisfaction
- Accurate database updation
- Less Call abandonment rate and call blockages
- Know the candidate’s expected job performance.
The key profiles which are prominently assessed by our customized suite of assessment for telecom industry are as follows:
- Tele callers
- Customer Service Executive
- Telephone Operator
- Telecom Managers and Support Personnel
- Marketing Specialists
To find the right candidate for the right job at the right place.
Based on logic, domain knowledge, numerical ability & behavior
Numerical, Image, Videos, Audio & Situational Judgment Test, etc.
30-40 min (approx.)