Telecom

Increase service experience of valuable customers
What is PMaps Telecom Assessment?

PMaps Telecom Assessment is a one place solution for the high quality and skillful expertise for increasing the customer service orientation of the employees to increase the service experience of their valuable customers.  The traits which are evaluated in our customized assessment are as follows:

  • Proficiency in serving people.
  • understanding customers predicament to aid them a solution.
  • Control over temperament for dealing with indignant customers.
  • Highly motivated for time-based goals.
  • Highly oriented towards task completion.
Why do companies require to use this?

This assessment module provides a “Scientific Fitment Algorithm” to our clients to filter candidates on the following three layers:

  • Job Fit
  • Trainable
  • Not Selected

It certainly enables to identify the “right hire” and improve hiring process. Global telecom giants are realizing the importance of “Better Hiring” as the key differentiator for delivering timely and quality service to their customers through their well-mapped employees.

Features

A valid PMaps Telecom Assessment is a one-stop shop for every employer today to make their customer experience as a key differentiator in the market.

  • Customized Assessment consisting of Aptitude, Domain and Behavioral modules.
  • Accessibility to real time aptitude and detailed psychometric reports of the candidates.
  • Remote monitoring of candidate’s test scores and test results.
  • Rich content i.e. picture/image, audio and video that makes assessment more inclusive.
  • Predictive Analytic and Fitment Algorithm.
  • Lie detectors built in the Algorithm that makes the test “difficult to fake.”
  • Inter-Intra company benchmark system.
  • Abridged and detailed reporting.
Benefits

Few of the benefits which the client receive from this assessment are as follows:

  • Improve operational KPI and improve your customer experience every time.
  • First call resolution
  • Less Attrition and Absenteeism
  • Average call handling time
  • High Customer satisfaction
  • Accurate database updation
  • Less Call abandonment rate and call blockages
  • Know the candidate’s expected job performance.
Key Profiles

The key profiles which are prominently assessed by our customized suite of assessment for telecom industry are as follows:

  • Tele callers
  • Customer Service Executive
  • Telephone Operator
  • Telecom Managers and Support Personnel
  • Marketing Specialists

Purpose

To find the right candidate for the right job at the right place.

Construct

Based on logic, domain knowledge, numerical ability & behavior

Question Types

Numerical, Image, Videos, Audio & Situational Judgment Test, etc.

Duration

30-40 min (approx.)

How It Works

Top Clients

 
 

A Delightful Experience

Lakshmi Menon

AVP – Human Resources

We have been working PMaps since Dec 2015 and are happy with the psychomteric evaluation and the online tests that PMaps has mapped for us.

Elton Isaac

AGM – Talent Acquisition

It is a great tool to use which can be customized to assess various skills that are required on the job. The team is prompt in providing solutions and ensures smooth functioning of the tool.

Kranti Munje

CHRO

It has been pleasure working with PMaps team. Our aim was to reduce the recruitment cycle time; and we have achieved it through PMaps. The PMaps team has been very supportive to our needs. It has been pleasure working with the team!

Mushtaque Aalam

Head of Resourcing

It has met our organization’s purpose. We hope to see similar partnership in the future.

Preeti Shirke

Head-Recruitment – Intelenet Global Services

The PMaps team has been extremely forthcoming and receptive to the requirements we have shared. The solution that has been designed and customized to suit out requirement has been very well received in our organization. The team is very quick to respond to queries and provide resolution. We have been able to see benefits of implementing this solution. The team also offered suggestions for providing the best possible resolution and truly partnered with us in our journey of creating a cloud environment for testing.

Siddhant Malhotra

Manager-Human Resources – Epicenter

The team at PMaps are exceptionally capable of understanding & executing comprehensive analytics, which is required for forecasting the competencies that would ensure an individual’s success in any give role. The team at PMaps does a phenomenal job of ensuring that they understand each & very precise nuances of a particular job requirement before they design an assessment tool.

Binoy Haridasan

Director – Human Resources – INFINX Services Pvt.. Ltd.

PMaps has a Amazing team along with a Great product, They could actually understand what exactly we were looking at the product for gauging employees and the tests were superbly prepared as per our needs. Thank you Team PMaps and all the very best for a great future.

Subodh Juwatkar

AVP – Human Resources – Darashaw & Co Pvt Ltd

Thanks for conducting psychometric assessment for our new hires. PMaps team designed and delivered customised assessment in quick turnaround time.