Form Filling

Customer’s query and customer’s comfort management
What is Form Filling Assessment?

Form filling is the ability of a candidate wherein the candidate handles the customer’s query and manages the customer’s comfort by forwarding database either by talking to the customers on the phone or by understanding visually through a piece of paper or an image.

We check the form filling abilities of a candidate which is of prime importance for industries such as KPO/Captive, BPS/BPM/BPO, call center primarily for customer service agents and query handling departments across industries.

PMaps Form Filling assessment assesses the following parameters in the candidates:

  • Typing Speed
  • Typing Accuracy
  • Language
  • Attention to Detail
  • Navigation
  • Listening abilities (for voice process)
Why do we use this?

Form filling skill is used in industries specifically in many of the KPO & BPO industries. The skill-set is of prime importance for Pharmaceuticals, Medical and Educational Institutions on primary basis.

Features

Some of the unique features of this Multilingual Assessment are as follows:

  • Customized Test Design.
  • Industry specific assessment models.
  • Different test designs for voice process and non-voice process.
  • Predictive Analytics and Fitment Algorithm.
  • Inter-Intra company benchmark system.
  • Abridged and detailed reporting.
Benefits

Few of the benefits which the client receive from this assessment are as follows:

  • It ensures that the right candidates are identified.
  • Remote monitoring of on-going tests and test performances.
  • Detect which candidates have the potential to benefit the organization
  • Helps to increase the working performance
  • Analysis of the performance report of overall assessments.
Key Profiles

PMaps Assessment for evaluating true skills are generally used for hiring below mentioned key profiles to ensure quality performance and quality hiring:

  • KPO/Captive
  • BPS/ BPM/ BPS
  • Customer Service Executives/ Agents
  • Telecaller
  • Administration executives
  • Desk Representative
  • Data operator

Purpose

To assess the candidate’s on-the-job performance

Construct

Based on logic, domain, numerical ability & behavior

Question Types

Audio, Domain specific, Logical, MCQ’s

Duration

30-40 min (approx.)

Industries Using

The Industries that are using this Assessment for their performance enhancement are as follows:

  • BPO/BPS/BPM
  • KPO/Captive
  • Banking and Finance
  • Education Coaching
  • Tours and Travels
  • Hotel
  • Retail and FMCG
  • e-commerce

How It Works

Top Clients

 
 

A Delightful Experience

Lakshmi Menon

AVP – Human Resources

We have been working PMaps since Dec 2015 and are happy with the psychomteric evaluation and the online tests that PMaps has mapped for us.

Elton Isaac

AGM – Talent Acquisition

It is a great tool to use which can be customized to assess various skills that are required on the job. The team is prompt in providing solutions and ensures smooth functioning of the tool.

Kranti Munje

CHRO

It has been pleasure working with PMaps team. Our aim was to reduce the recruitment cycle time; and we have achieved it through PMaps. The PMaps team has been very supportive to our needs. It has been pleasure working with the team!

Mushtaque Aalam

Head of Resourcing

It has met our organization’s purpose. We hope to see similar partnership in the future.