Chat Simulator

Analyze skills necessary for the Chat Process
What is Chat Simulator?

PMaps chat simulator is an innovative proprietary tool that allows potential hires to communicate in real time to assess their chatting skills and to know their suitability for different chat processes. The chat simulator gives an exact replica of the real time scenario on the job and thus provides a better visibility to a skilled hiring.

 

PMaps Chat Simulator helps to analyze skills necessary for the Chat Process:
  • Navigation Skills: It checks the navigation ability of a candidate through multiple windows to answer accurately, customer queries.
  • Multitasking: It checks how effectively the candidate is able to manage customers by performing more than one task at a time like typing, searching, listening and engaging.
  • Accuracy: The ability to feed in the data and information accurately into the data at correct file location by following correct process instructions.
  • Typing Speed: It is the speed at which the candidate feeds into the database while handling various customers.
  • Customer orientation: ability to effectively respond to different sets of customer queries with the use of empathetic voice tone and language accordingly.
  • Adherence to Process: Ability to follow the pre-defined processes and follow instructions accordingly to handle customer service.
Why do we use it?

This assessment helps to measure the true skills and success for a chat-supported process. The test is so designed that it checks the promptness in the candidate to be a part of chat support process and engage with the candidate on phone virtually to carefully respond to customer query by simultaneously understanding the instructions for the process and picking data from the database.

Features

Some of the features of this Multilingual Assessment are as follows:

  • Customized Test Design.
  • Unique forms of Typing to serve industry specific purpose.
  • Assess candidates’ true typing capability.
  • Predictive Analytics and Fitment Algorithm.
  • Inter-Intra company benchmark system.
  • Abridged and detailed reporting.
Benefits

Few of the benefits which the client receive from this assessment are as follows:

  • It ensures that right candidates are identified.
  • Detect which candidates have the potential to benefit the organization.
  • Helps to increase the working performance.
Key Profiles

PMaps Assessment for evaluating true skills are generally used for hiring below mentioned key profiles to ensure quality performance and quality hiring:

  • KPO/ BPO Agent
  • Customer Service Agents
  • Telecaller
  • Voice process executive
  • Data operators

Purpose

To assess the candidates for on-the-job performance.

Construct

Based on logic, domain, numerical ability & behavior

Question Types

Audio, Simulation, Situational

Duration

30-40 min (approx.)

Industries Using

  • BPO/BPS/BPM
  • KPO/Captive
  • Banking
  • Medical
  • Pharmaceuticals
  • Education Institutions
  • Consulting Organizations

How It Works

Top Clients

 
 

A Delightful Experience

Lakshmi Menon

AVP – Human Resources

We have been working PMaps since Dec 2015 and are happy with the psychomteric evaluation and the online tests that PMaps has mapped for us.

Elton Isaac

AGM – Talent Acquisition

It is a great tool to use which can be customized to assess various skills that are required on the job. The team is prompt in providing solutions and ensures smooth functioning of the tool.

Kranti Munje

CHRO

It has been pleasure working with PMaps team. Our aim was to reduce the recruitment cycle time; and we have achieved it through PMaps. The PMaps team has been very supportive to our needs. It has been pleasure working with the team!

Mushtaque Aalam

Head of Resourcing

It has met our organization’s purpose. We hope to see similar partnership in the future.

Preeti Shirke

Head-Recruitment – Intelenet Global Services

The PMaps team has been extremely forthcoming and receptive to the requirements we have shared. The solution that has been designed and customized to suit out requirement has been very well received in our organization. The team is very quick to respond to queries and provide resolution. We have been able to see benefits of implementing this solution. The team also offered suggestions for providing the best possible resolution and truly partnered with us in our journey of creating a cloud environment for testing.

Siddhant Malhotra

Manager-Human Resources – Epicenter

The team at PMaps are exceptionally capable of understanding & executing comprehensive analytics, which is required for forecasting the competencies that would ensure an individual’s success in any give role. The team at PMaps does a phenomenal job of ensuring that they understand each & very precise nuances of a particular job requirement before they design an assessment tool.

Binoy Haridasan

Director – Human Resources – INFINX Services Pvt.. Ltd.

PMaps has a Amazing team along with a Great product, They could actually understand what exactly we were looking at the product for gauging employees and the tests were superbly prepared as per our needs. Thank you Team PMaps and all the very best for a great future.

Subodh Juwatkar

AVP – Human Resources – Darashaw & Co Pvt Ltd

Thanks for conducting psychometric assessment for our new hires. PMaps team designed and delivered customised assessment in quick turnaround time.